Refund policy

At Rixta, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Products are eligible for return or replacement only if:

  • The item received is damaged, defective, incorrect, or significantly different from the description
  • The return request is made within 7 days of delivery
  • The item is unused, unwashed, and in its original condition with tags and packaging intact

To request a return, please contact us at Rixta with your order number and clear photos of the product.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, washed, or damaged items caused by customer handling
  • Customized or personalized products
  • Items purchased during clearance or special sale events (unless damaged or defective)
  • Gift cards or promotional items

3. Return Process

Once your return request is approved:

  1. Our team will provide return instructions
  2. You may be asked to ship the product back or arrange a pickup (if available)
  3. After inspection, we will notify you about the approval or rejection of your refund or exchange

4. Refund Process

If approved, refunds will be processed to the original payment method within 5-7 business days after the returned item is received and inspected.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Exchange Options

We offer exchanges for:

  • Wrong size received
  • Damaged or defective products
  • Incorrect items delivered

Exchange requests must be submitted within 7 days of delivery and are subject to product availability.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at Rixta.in@gmail.com

Please include:

  • Order number
  • Photos/videos of the product
  • Description of the issue

We will arrange a replacement, exchange, or refund after verification.

7. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), return shipping costs will be covered by [STORE NAME].
  • For all other eligible returns, customers may be responsible for return shipping charges.

Original shipping charges are non-refundable unless the return is caused by our error.

8. Cancellation Policy

Orders can only be canceled before they are shipped. Once dispatched, orders cannot be canceled.

To request a cancellation, contact us immediately at Rixta.in@gmail.com

9. Contact Us

For any return, refund, or exchange-related questions, contact us at:

Rixta
Email: Rixta,in@gmail.com