Shipping policy

Thank you for shopping with Rixta. We aim to provide a smooth and reliable shipping experience for all our customers. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 1-5 business days after payment confirmation.

Orders are processed on business days only, excluding weekends and public holidays. During high-demand periods, processing times may be slightly delayed.

2. Shipping Methods

We offer shipping through trusted courier and logistics partners to ensure safe and timely delivery.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (if applicable)

Shipping availability may vary depending on your location.

3. Delivery Timeframes

Estimated delivery times are:

  • Metro Cities: 3-5 business days
  • Other Cities & Towns: 5-7 business days
  • Remote Areas: 7-10 business days
  • Express Shipping: 2-4 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Order size or weight
  • Selected shipping method

Standard shipping charges: ₹150

Free Shipping on orders above ₹1999

We may also offer free shipping promotions on eligible orders from time to time.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email or message containing:

  • Tracking number
  • Courier partner details
  • Tracking link (if available)

Please allow some time for tracking information to update after shipment.

6. Delivery Issues and Delays

While we work closely with our shipping partners to ensure timely deliveries, delays may occasionally occur due to:

  • Weather conditions
  • Courier service disruptions
  • Incorrect shipping details
  • Remote delivery locations
  • High seasonal demand

Rixta is not responsible for delays caused by third-party courier services, but we will do our best to assist you in resolving delivery issues.

If your order is significantly delayed or marked as delivered but not received, please contact us at Rixta.in@gmail.com

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details during checkout.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful
  • Additional shipping charges may apply for re-delivery

8. International Shipping

Rixta does not currently offer international shipping.

For international orders:

  • Delivery times may vary by country
  • Customers may be responsible for customs duties, taxes, or import charges imposed by their local authorities
  • We are not responsible for delays caused by customs clearance procedures

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Rixta
Email: Rixta.in@gmail.com